Spotlight
Elior Concierge is 2026 Caretaker of the Year
Canonsburg, PA, July 10, 2026 - Elior Healthcare’s Concierge Program—now active across Allegheny Health Network (AHN) Hospitals including Forbes Hospital (Monroeville, PA); Jefferson Hospital (Jefferson Hills, PA); Allegheny General Hospital (Pittsburgh, PA); West Penn Hospital (Pittsburgh, PA): and Saint Vincent Hospital (Erie, PA), supports nurse centered solutions and is driving food service experience satisfaction scores to nearly 5 out of 5 among patients, families, and nurses.
At AHN Saint Vincent Hospital in Erie PA, Elior Concierge Tami Golab was recently named 1 of 5 “Caregiver of the Year 2026” award recipients by Saint Vincent Hospital nursing staff and leadership for improving patient satisfaction, personalized and coordinated care.
According to AHN Saint Vincent Hospital Chief Operating Officer Karen Surkala, the Elior Concierge program at Saint Vincent Hospital differs from those at other AHN member hospitals. Serving an elderly population, the program takes on a more hands on approach with concierges assisting patients in navigating the iPad-based room service system.
“Tami fully embraced this model and grew her service to several patient care units across the hospital campus. For many patients, it may be the first nutritious meal they are receiving in some time, so ensuring all dining needs are met is important. From as little as a missing coffee creamer or even providing an extra blanket, Tami goes out of her way for patients and their families, all while supporting our nurses so they can focus on delivering exceptional care. Working in food service is a special calling, and Tami is one of those amazing individuals who creates those meaningful differences every day.”
“The Elior Concierge Team here at AHN Jefferson Hospital Emergency Department has been a key factor in our overall success. With the addition of this program, our department met all our patient experience goals for 2025 and assisted with a 21-point improvement in our staff engagement scores. This program is a welcomed site by both visitors, patients, and staff,” says Jeffrey Bomba, DNP MBA MSN RN NE-BC, AHN Jefferson Hospital Nurse Manager of the Emergency Department and Clinical Decision Unit.
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